Information about novel coronavirus (COVID-19)

NSW Trustee & Guardian is taking steps to help prevent the spread of novel coronavirus (COVID-19).  

The safety of our customers and staff is our top priority.  

We are still open and continue to deliver services, however we are implementing important changes in line with NSW Health advice.  

Video conference appointments to make your Will

  • During the social distancing restriction period of COVID-19, NSW Trustee & Guardian is offering customers video conference appointments to make their Will for those that cannot visit one of our branches.
  • Start the process online to book an appointment, or speak with an accredited staff member at your local branch for more information. 

Appointments at branches 

  • Existing and new appointments at our branch locations continue. 
  • Before your appointment, our staff may call ahead to ask if you have been unwell or returned from overseas in the past 14 days. If you have, our staff will assist you to make a video appointment or reschedule your appointment for a later date. 
  • When you come in for your appointment, please be aware of the 1.5 metres social distancing advice from NSW Health. Our staff will support you with this.  
  • Antibacterial hand sanitiser and/or hand washing facilities are available at all our branch locations. Our staff are also wiping surfaces and pens with disinfectant after every appointment.  

    Appointments at external venues  

    • All non-essential customer visits and Plan Ahead Days are postponed. If you have an upcoming appointment, our staff will contact you to discuss alternate options.  

    Information for people with disability and their supporters 

    The Australian Government is supporting individuals and families affected by COVID-19 through a range of measures. For information and referrals for people with disability and their supporters, visit the Department of Social Services information and support page.

    This page also provides important details about the Disability Information Helpline for people with disability who need help because of COVID-19. You can call the helpline if:

    • your support worker has not turned up
    • your provider has stopped services
    • it's hard for you to get food, groceries, medications or other essential items 
    • someone close to you has symptoms of coronavirus
    • you are feeling really upset
    • anything else is worrying you. 

    COVID-19 accessible resources

    The Council for Intellectual Disability has also developed easy read information for people with intellectual disability about looking after your mental health during COVID-19.  

    For translated resources, visit the Department of Health

    Changes for our staff  

    In line with NSW Health advice to implement social distancing, we have temporarily relocated a significant number of our staff to working from home or remotely. 

    We are committed to supporting our customers and are working hard to minimise any disruptions.  

    If you have questions, please contact your client service team or phone 02 8688 2600. 

    We thank you for your patience at this time.