Information about novel coronavirus (COVID-19)

NSW Trustee & Guardian is taking steps to help prevent the spread of novel coronavirus (COVID-19).  

The safety of our customers and staff is our top priority.  

We are still open and continue to deliver services, however we are implementing important changes in line with NSW Health advice.  

Appointments at external venues  

  • All non-essential client visits and Plan Ahead Days are postponed. If you have an upcoming appointment, our staff will contact you to discuss alternate options.  
  • Alternate options might include visiting your local branch, or where this isn’t possible, discussing your planning ahead needs with our accredited staff through audio-visual facilities, phone or email.  
  • Your payment can be taken over the phone and documents can be sent via post to sign. 

Appointments at branches 

  • Existing and new appointments at our branch locations continue. 
  • Before your appointment, our staff may call ahead to ask if you have been unwell or returned from overseas in the past 14 days. If you have, our staff will assist you to reschedule your appointment for a later date.  
  • When you come in for your appointment, please be aware of the 1.5 metres social distancing advice from NSW Health. Our staff will support you with this.  
  • Antibacterial hand sanitiser and/or hand washing facilities are available at all our branch locations. Our staff are also wiping surfaces and pens with disinfectant after every appointment.  

Changes for our staff  

In line with NSW Health advice to implement social distancing, we have temporarily relocated a significant number of our staff to working from home or remotely.  

We are committed to supporting our customers and are working hard to minimise any disruptions.  

If you have questions, please contact your client service team or phone 02 8688 2600. 

We thank you for your patience at this time.