Feedback and complaints
Give us feedback
We like to know when we are doing a good job, and also when there are ways we can improve.
Get in touch if you would like to:
compliment our staff
provide feedback about your experience or our staff.
Please let us know if you have an issue with our service or staff, as we can usually resolve most issues without the need for you to go through the formal complaint process.
Request a review of a decision
If you are a Public Guardian or financial management client and are not happy with a decision we made, you can ask us to explain the decision to you in more detail and request a review.
Make a formal complaint
We understand that sometimes there are situations or decisions that you will not be happy about.
Complete our complaints form to make a formal complaint about the following services:
Power of Attorney
Executor and trusts
Financial and private financial management.
Complete the Public Guardian complaints form to make a formal complaint about the Public Guardian.