Information about COVID-19
The safety of our customers and staff is our top priority.
We are still open and continue to deliver services, however we have implemented important changes in line with NSW Health advice.
Online video conference appointments to make your Will
Can’t visit us in person? We’re offering online video conference appointments, so you can make your Will from your own home.
Request an appointment online, or call your closest branch for more information.
Keeping you safe at our branches
Our branch locations are open, and appointments are available. You must make an appointment to visit a branch.
To keep our staff and customers safe, we have introduced:
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social distancing markers to help with customer flow
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hand sanitiser and single-use pens for our customers
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optional masks for our staff
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protective screens on our counters.
If you have an appointment, our staff may call ahead to ask:
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if you have experienced any symptoms of COVID-19
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if you have been in contact with someone who has been diagnosed with COVID-19.
If you have, we will assist you to make a video conference appointment or reschedule your appointment for a later date.
Appointments at external venues
Appointments at external venues may be postponed at any time leading up to the event, following NSW Health advice.
If you have an upcoming appointment that needs to be postponed, our staff will contact you to discuss alternate options.
Information for people with disability and their supporters
Visit the Department of Social Services information and support page.
This page provides important details about the Disability Information Helpline for people with disability who need help because of COVID-19. You can call the helpline on 1800 643 787 if:
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your support worker hasn't turned up
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your provider has stopped services
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it's hard for you to get food, groceries, medications or other essential items
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someone close to you has symptoms of coronavirus
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you are feeling really upset
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anything else is worrying you.
COVID-19 easy read resources
COVID-19 translated resources
Please visit this page for a list of translated resources about COVID-19.
The resources include fact sheets and guidelines.
Changes for our staff
In line with NSW Health advice, we have temporarily relocated a significant number of our staff to working from home or remotely.
We are committed to supporting our customers and are working hard to minimise any disruptions.
We thank you for your patience at this time.
Definitions
- easy read
Accessible, easy to understand information.