Request a review of a financial management decision
If you disagree with a financial management decision made by NSW Trustee and Guardian, you can request a formal review of the decision.
Request an internal review of a decision
Requests for an internal review of a decision must be made in writing to the Customer Resolutions Coordinator within 28 days of being informed of the decision:
- mail: Customer Resolution Coordinator, NSW Trustee and Guardian, Locked Bag 5115, Parramatta NSW 2124
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email: tagmail@tag.nsw.gov.au
When you make the request, please include your reasons for why you disagree with the decision.
The internal review will be completed by a senior manager not involved in making the initial decision.
You can also download the Review of a financial management decision factsheet for more information.
Request an external review of a decision
If you are not happy with the result of the internal review, you can ask the Administrative and Equal Opportunity Division of the NSW Civil & Administrative Tribunal (NCAT) to further review the decision.
This must be done within 28 days from the date you received the result of the internal review.
Other people can also apply for an external review of a decision, including:
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your spouse
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any other person who NCAT believe may be adversely affected by this decision.
You cannot apply for an external review if our decision was made in accordance with a direction given to us by the Supreme Court of NSW.
Definitions
- Tribunal
A legal forum to make and review decisions and settle conflicts. Tribunals are like courts but are usually more specialised and less formal.
I want a Financial Management order reviewed
You can contact the Guardianship Division at the NSW Civil and Administrative Tribunal for a review of a financial management order.