About us
NSW Trustee & Guardian protects, promotes and supports the rights, dignity, choices and wishes of the people of NSW.
The agency supports the Chief Executive Officer and the Public Guardian to provide customer-centred services to the people of NSW, including some of the state’s most vulnerable.
We do this by providing a range of multidisciplinary services including Will-making, trustee, financial management and guardianship services.
We write more than 13,000 estate planning documents each year, support over 47,000 customers annually and manage over six billion dollars in customer assets.
A NSW government agency within the Stronger Communities Cluster, our services help support and protect people at critical moments in their lives.
Our philosophy
To help us deliver our purpose, we are guided by our award-winning Customer Excellence Principles. The principles express the quality of service you can expect from us. Through them, our customer needs are at the centre of our philosophy, operations and ideas.
Our Customer Excellence Principles:
Receive expert, clear and helpful advice informed by best practice.
Be treated with respect and courtesy. Your feelings and situation are acknowledged and considered.
Receive individualised service tailored to your needs.
Receive efficient advice and service at a place and time convenient to you.
Receive a service that is good value; effective, efficient and appropriate for your needs.
Be highly satisfied with the service you receive.