Contact us
Our business hours
- Monday to Friday
- 9am to 5pm
Will and other document appointments may be available outside of these times, please check our locations for individual branch hours.
If you have an urgent medical or dental treatment decision to be made for a person with a guardianship order outside of business hours, call the after-hours phone number listed under Guardianship on this page.
Close on NSW Public Holidays.
Accessibility contact services
Hearing and speech loss
Translating and Interpreting Service
- Phone: 131 450
When you call the number above for Translating and Interpreting Service, tell the person who answers which language you need and ask them to call us on 02 8688 2600 or on the phone number you have been provided.
Wills and our locations
Call 1300 364 103, or find your closest branch or pop up location to request an appointment for:
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Wills
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Power of Attorney
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Enduring Guardianship
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Will and document storage
Deceased estates and trust enquiries
New customers
- Phone: 1300 723 267
- Email: clientestablishment@tag.nsw.gov.au
Existing customers
- Phone your client service team on the 1300 number on your client contact card
- If you don't know your 1300 number, call 02 8688 2600
Financial management enquiries
New customer
- Phone: 1300 507 811
- Email: clientestablishmentfm@tag.nsw.gov.au
Existing customers
- Phone your client service team on the 1300 number on your client contact card.
- If you don't know your 1300 number, call 02 8688 2600
Send a financial management customer invoice
Send your invoice in PDF or TIFF file format to clientaccountspayable@tag.nsw.gov.au or send your invoice via post to:
NSW Trustee & Guardian
PO Box 1137
Chatswood NSW 2067
Invoices will be paid within 14 days upon receipt of invoice.
Invoices sent by mail will take longer to process.
Include the financial management customer's name and trust account number (if available) on the invoice
Guardianship enquiries
The Public Guardian make healthcare, lifestyle and medical decisions. They do not make financial decisions.
If you or someone you support is represented by the Public Guardian
- Phone: 1300 076 694
- Email: informationsupport@opg.nsw.gov.au
- Fax: 02 8688 9797
For all other general Guardianship enquiries
- Phone: 1300 361 389
- Email: informationsupport@opg.nsw.gov.au
For urgent medical or dental treatment decisions please call 1300 076 694.
Do not email urgent requests for medical and dental treatment to informationsupport@opg.nsw.gov.au. This email is not monitored outside of normal business hours.
Access to Information
Find links to our policies, privacy and other agency information.
View our policies and publications.
Feedback and complaints
Let us know if you have had a good experience or if you have feedback or complaint about our services that we can help resolve.
General enquiries
For general enquiries, please call 02 8688 2600, or fill out the online form below.