Director, Estate Management
Deb Simpson
GCertMgt, DipCommServ
Deb commenced at NSW Trustee and Guardian in September 2019 as Director of Trustee Services, motivated by the organisation’s social justice and humanitarian work.
In 2021, Deb became the Director of Estate Management, a new division created to deliver highly empathetic, customer-centred financial management services to some of the most vulnerable people in NSW. The teams within Deb’s Estate Management portfolio also support private financial managers appointed by a court or tribunal.
In her day-to-day role at NSW Trustee and Guardian, Deb and her teams develop and drive the culture, frameworks, policies and processes that support customer-first service delivery. Deb is responsible for ensuring our customers are at the forefront of decision-making, with regard to the person's circumstances and their capacity to engage in the decision-making process.
Deb is committed to ensuring that every customer interaction with NSW Trustee and Guardian is compassionate and respectful.
"My career has afforded me the opportunity to engage with children, adolescents and adults from diverse cultures and with varying capabilities. I have had the honour of hearing their stories and seeing their pain. Whether working in a frontline position, or as a leader, I am committed to providing a service that is not only customer focussed but ensures our customer is supported to improve their circumstances in a dignified way. We are the holders of people’s stories and that is a privilege that should be respected."
Deb has over 35 years' experience in senior human services roles in the NSW Government, not-for-profit sector and other non-government agencies. She has dedicated her career to building a fairer and more equitable society for all, with a track record of project management roles supporting children, young people, adults and their families who encounter the criminal justice system, those in out-of-home care, people with disability, refugees and people seeking asylum.
Deb is experienced in leading large and diverse community programs. Most recently, she was the National Service Delivery Manager at JobLife, supporting meaningful employment outcomes for people with disability.
Deb’s strengths in corporate governance, adaptive leadership and collaborative practice have positively impacted people around Australia.
Definitions
- tribunal
A legal forum to make and review decisions and settle conflicts. Tribunals are like courts but are usually more specialised and less formal.