Make a formal request for information (GIPAA)
If you are seeking specific information which is not available on this website and/or your informal request has been denied, you may apply formally for access to it.
A formal application is made by completing the Government Information Access application form below.
be in writing
clearly state that you are making a request under the Government Information (Public Access) Act 2009
include payment of a $30 application fee (cheques and postal orders made out to 'NSW Trustee and Guardian')
nominate a return postal address in Australia for correspondence purposes
include sufficient detail for NSW Trustee and Guardian to identify the information you are looking for.
If your application does not include all these things, it will be invalid and cannot be processed.
If that happens, our Information Officer will let you know what you need to do to make your application valid.
If your application is valid, our Information Officer will acknowledge receipt of the application within six working days and deal with your application within 20 working days.
Under certain circumstances, we may need an extension of time to complete the application and you will be informed if this is the case.
If we do not decide your access application within 20 days, it is considered 'refused'.
We will refund your application fee and you will have the right to seek an internal or external review. This does not apply if an extension of time has been arranged, or when we are waiting for you to pay an advance deposit.
How much will it cost?
The application fee under the GIPAA is $30.
You can pay this fee by bank transfer before you submit your GIPAA application online below, or send a cheque or money order if you choose to mail your application.
Bank transfers can be made to:
NSW Trustee and Guardian
Account number: 101088
Include 'GIPAA' and your last name as your bank transfer reference e.g. GIPAA Smith
In addition to the $30 application fee, we may charge $30 per hour after the first hour to search for the information, consult third parties and make a decision about access (unless you have asked for your personal information, in which case the first 20 processing hours are free).
You can apply for a 50% reduction in processing costs if you can show you would suffer financial hardship, or you can show that the information is of special benefit to the public generally. You will need to provide supporting evidence.
We can also waive, reduce or refund the fees and charges depending on the reasons you put forward.
We may ask for an advance deposit to cover the estimated processing charges. The time allowed to finalise your application does not include the time waiting for an advance deposit to be paid. Any deposit paid will be refunded if we do not decide your application in time.
Submit your completed GIPAA form
For further information or to make a request for access, contact the NSW Trustee and Guardian Information Officer at:
NSW Trustee and Guardian
Locked Bag 5115
PARRAMATTA NSW 2124